Shipping policy

General Information

At St. Venus, we are committed to providing you with a seamless shopping experience, including reliable and efficient shipping. This Shipping Policy outlines our shipping processes, costs, delivery times, and other related information.

Shipping Destinations

We ship our products domestically within the United States and internationally to select countries. If you have any questions about shipping to your location, please contact us at info@stvenus.com

 

Processing Time

- Order Processing: Orders are typically processed within 1-3 business days, excluding weekends and holidays.

- Custom Orders: Custom-curated crystal packages and personalized items may take an additional 3-5 business days to process.

 

Shipping Methods and Costs

We offer several shipping options to meet your needs:

- Standard Shipping: Delivery within 5-7 business days. Costs vary based on weight and destination.

- Expedited Shipping: Delivery within 2-4 business days. Additional charges apply.

- Express Shipping: Delivery within 1-2 business days. Additional charges apply.

Shipping costs are calculated at checkout based on the total weight of your order and the shipping destination.

Shipping costs are not refundable. The customer is responsible for all shipping costs associated with purchases, returns, replacements, or exchanges.

International Shipping

For international orders, delivery times may vary based on the destination country and customs processes. Please note that customers are responsible for any customs duties, taxes, or fees that may apply to international shipments.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery through the carrier's website.

Shipping Delays

While we strive to ensure timely delivery, please be aware that delays can occur due to factors beyond our control, such as weather conditions, customs inspections, or carrier issues. We appreciate your patience and understanding in these situations.

 

Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete when placing your order. St. Venus is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at [Insert Contact Information]. We will work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at info@stvenus.com.

Thank you for shopping with St. Venus. We are dedicated to providing you with high-quality products and excellent customer service.